Our technicians will be happy to assist you. We currently have 2 types of support requests for all our products:

• Regular Requests

  Any type of issue that does not halt the operation of a store.

• Emergency Requests

  An emergency is a software or hardware problem that HALTS the operation of a store.

The following guidelines apply for all support requests:

Regular Requests

• All Regular Requests are handled within our store hours, from Monday to Friday, 9 a.m. to 5 p.m., EST.
• All Regular Requests are important and considered top priority. We will be happy to help with any of the, problems during normal business hours.

Emergency Requests

• Emergency Requests support hours vary based on the product. They are listed in the sections below.
• Calls are sorted by problem priority. If the message left is “please call us back”, then the call is categorized as low priority and will be treated during regular business hours.
• It is important to listen to the prompts from the automated phone system to select the correct option. If a technician is unavailable at the time of the call, the phone system will not create a ticket unless a voicemail is left. It is common for us to arrive the next business day and see missed calls without any voicemail messages.
• Please note that we will be charging for after-hours calls that are not emergencies, so make sure to follow the support guidelines. These requests will be logged at the time of the call and will handled within our store hours.

As an IT service provider, we deal with multiple products.

Please look at the list below and select the product you are using in order to expedite the support process.

Menu maintenance

• By email only: [email protected]

Regular Requests

• By email: [email protected]

Emergency Requests 7 days a week, 9 a.m. to 11 p.m., EST

• By phone (toll free): +1 (833) 946-0780